退換貨政策 Returns

退換貨政策(香港本土)

十四天免費退換貨服務

Nudeblanc為尺寸不合的商品提供十四天退換貨服務。如客人購買後發現尺寸不合,可於十四天內(由出貨日起計)申請更換尺碼一次。符合退換貨條件的商品無需支付退貨手續費,但需要承擔由退換貨衍生的相關運費。

請注意,VIP免運優惠不適用於退換貨服務。所有客人如需退換,均需承擔由退換貨衍生的相關運費。

 

退換貨流程

如需辦理換貨服務,請於十四天內(由出貨日起計) 填妥退換表格,收到表格後客服將於三個工作天內聯絡你。

退換貨一經客服確認,請於三個工作天內將商品連同原有包裝,以順豐寄付方式寄回本店(運費客人自理),逾期恕不受理。確認收妥退件後,本店將於一週內辦理換貨,或返還購物金至會員帳戶。

 

退換貨條件

十四天退換貨服務只限現貨商品,不適用於預購商品,以及僅供更換尺碼,款式及顏色未能為您更改。

退貨商品必須為全新狀態(即無破損或污漬、未下過水、未拆吊牌(如有)、包裝完好、不附有香水香煙體味洗衣液之類的附加味道等)。

如退回之商品並非全新狀態(即與上述條件不符),您的申請將不獲受理。退貨商品將直接以順豐到付寄回閣下而不另行通知,因此衍生的相關費用及寄失風險,均由客人自行承擔。

如訂單使用了退貨購物金,整張訂單將未能享有十四天退換貨服務。

Nudeblanc擁有最後解釋及定義退貨商品是否符合退貨條件的決定權。

 

退換貨費用

符合退換貨條件的商品無需支付退貨手續費,但需要承擔由退換貨衍生的相關運費。

 

退貨購物金

如退換商品缺貨或沒有可供更換之尺碼,退貨金額將直接以網站購物金形式返還至會員帳戶,不設現金退款。退貨購物金有效期為90天(由發送購物金起計),逾期將自動作廢。

※如客人未有申請網站會員帳戶,系統將無法發放退貨購物金。

請留意:

  • 如訂單曾享有多件折扣,而退貨後並未滿足優惠條件,返還購物金時將自動扣減已享用優惠之相關差額。
  • 如訂單曾享有免運優惠,而退貨後並未滿足優惠條件,返還購物金時將自動扣減運費金額。
  • 退換貨之運費由客人承擔,如退換商品誤以到付形式寄出,本店代支之運費將於返還購物金時將自動扣減。

退貨購物金不可用作支付運費及兌換成現金,並只可於網站www.nudeblanc.com使用。

 

瑕疵商品/商品不符

每次出貨前,本店均會進行品質檢查及訂單確認,惟若您收到瑕疵商品或錯寄商品,請於簽收後二十四小時內(以派遞紀錄為準)拍下商品照片並盡快與客服聯絡。收到確認後,請於三天內將商品連同已填妥之退貨表格 寄回本店。

退回瑕疵商品或錯寄商品時,請以順豐到形式寄回本店,因此而衍生的退貨及重寄運費Nudeblanc將全數承擔。

我們將於三個工作天內辦理退換貨,瑕疵商品或錯寄商品只會重寄同款、同色及同尺碼予閣下。

如相同商品缺貨,退貨金額將直接以網站購物金形式返還至會員帳戶。

退貨商品須保留收到貨時的完整包裝,且無穿著痕跡,保持商品原樣。如退回之商品並非全新狀態,退貨將不獲受理。退貨商品將直接以順豐到付寄回而不另行通知,因此衍生的相關費用及風險,均由客人自行承擔。

「瑕疵商品」定義:衣物破損或有明顯污漬、鈕扣脫落或版型歪斜等嚴重影響穿著之異常情況。

「非瑕疵商品」定義:色差、線頭、布料氣味、微點(直徑/長度三毫米以內)、一至三厘米以內之尺寸誤差、未開鈕眼、運送擠壓皺摺。

退換貨政策細則可能隨時修訂而毋須事先通知,如有任何爭議Nudeblanc保留最終之決定權。

 

RETURN POLICY (For International Order)

For international customers shopping from outside of Hong Kong, we do not offer refunds or exchanges for return item(s), however we issue store credit. The customer is responsible for all shipping charges induced by return. For international returns, please mark the customs form as 'returned goods', Nudeblanc will not be liable for any customs or duty on returned items. Once your return has been processed, we will let you know via email. 

 

How do I make a return/ exchange?

If you wish to return an item, please email nudeblanc@gmail.com with the following information:

  • Your Name:
  • Order number:
  • Items you are returning:
  • Reason for Return:

Please note that if you do not complete this information, we may be unable to process your return.

Once your return has been confirmed, please send back the items within 14 days from when you have received it, otherwise return can be refused.

 

What items are eligible for returns?

  • Purchased at full retail price
  • In the same condition that you received it 
  • In its original packaging with tags (if applicable)
  • Unworn, unused & unwashed (no distinct odours, blemishes, signs of wear; not damaged by the transfer of make-up or deodorant)
  • Returned within 14 days from when you have received the goods

Any items not meeting these criteria will NOT be refunded or exchanged.

 

What if I have been sent the wrong/ damaged item?

If there has been an error on your order, or if you believe your item to be faulty, please send us a picture of the fault within 24 hours of receiving the item. If we require you to return the item back to us, we will cover the standard shipping cost of return.

Contact us via whatsapp +852 5241 9804 or nudeblanc@gmail.com

Issue of store credits are only eligible for your item, if it is:

  • Manufacturing error
  • Unused and in the same condition that you received it
  • Must be in the original packaging
  • Returned within 14 days from when you have received the goods
  • Purchased at full retail price

 

Where can I find my store credit? 

If your items are eligible for a return, we will issue a store credit that can be found in your inbox. 

Store credits are valid for 90 days from the date of issue. Store credits cannot be transferred to another person or account and will be in Hong Kong dollars.

If the return item that take you below the threshold discount, the amount of discount will be deducted from your store credit.

If you order above the free shipping threshold ($1900 HKD international), and then return items that take you below the threshold, the shipping fee will be deducted from your store credit.

 

Nudeblanc reserves the right to modify or amend these Terms and Conditions from time to time without notice.